Buyer support

Frequently Asked Questions

Quick answers for buyers comparing stock, shipping routes, documents, and quotations.

Can JP Alliance ship vehicles outside Japan?+

Yes. We support export inquiries for cars, trucks, vans, buses, motorbikes, machinery, and parts to major international ports.

Can I request shipping cost before buying?+

Yes. Send the stock number, country, and destination port, and we can prepare a quotation request with vehicle and shipping details.

Are prices fixed?+

Some stock is listed with one price, while other units require confirmation. Availability, price, and shipping should be checked before payment.

What documents are normally needed for export?+

Typical export support may include invoice, export certificate, translation where needed, bill of lading, and shipping-related documents.

Can you help source vehicles not listed?+

Yes. If the exact model is not in inventory, send the make, model, year, budget, steering preference, and destination port.

How fast do you reply?+

Most inquiries are answered within one Japan business day. Urgent stock checks should include a WhatsApp or phone number.

Still need help?

Send the stock number, country, destination port, and preferred contact method.

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